Gear up payment bug, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to gear up a problem with your payments profile.

Discover the issue you're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Try these suggestions to resolve the outcome:

  • If this message is followed past instructions for submitting additional data to united states, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction once again.
  • Try using a Google Play souvenir bill of fare to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If you lot're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the lodge once again.
    • Try creating a new Google account if y'all don't already take one and visiting the Google Store to endeavor the transaction again.

"Unable to complete transaction: Expired carte du jour"

Bank check to come across if your payment method is up to engagement. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another class of payment."

Note: These steps also apply if you lot see the fault message "Your payment didn't go through. Please try a different payment method or try once more subsequently."

Try the following:

  1. Check to see if your payment method is upwardly to engagement. If it isn't, update it in the Payments middle, then endeavor your purchase again.
  2. Brand sure yous have plenty money in your account for the purchase.
  3. If yous're still having problems, contact your banking concern to run across if there's a problem with your account.
  4. Attempt making the buy again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a niggling more information to comply with EU law (European customers only).

To fix the issue, endeavor the following:

  1. Go to the Payments heart.
  2. Take activeness on whatsoever errors or requests in the payments center.
    1. Y'all might need to verify your identity before yous tin buy anything through your Google Business relationship.
  3. Make sure your proper name, address, and payment data are up to appointment.

"Unable to procedure payment: Low card balance"

You might not have enough funds in your account to make the payment. Cheque your account balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported equally stolen. Yous must verify the card earlier you can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you lot take multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, y'all'll find a temporary charge on your menu argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method once more:

  1. Ostend which bill of fare you lot want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Expect up to 2 days.
    • If more than than 2 days: Check your bill of fare statement. Yous should notice a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Yous can't apply this card for this purchase. Try to make the purchase again with a different card.

If the bill of fare you desire to employ isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Acquire more nigh what to practise if you lot temporarily or permanently closed your payments profile.

If you're all the same having trouble, contact support.

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